Policies
 

How to Purchase Our Products Online

1. Click "Add to Cart" buttons to add items to your shopping cart.
2. Review your shopping cart.  Please notice the Suggest Products section of the Shopping Cart page.  These suggested products are designed to compliment your purchase.
3. Enter your basic information such as name, billing address, shipping address, and email in our secure website.
4. Next, you will enter your credit card information in our secure website.
5. You will be able to review your order, before submitting it for payment.
6. If approved, you will receive an email confirmation that details your order.
7. We will receive your order information and call or email you if we have any questions or concerns.  We want you to be happy with your order.

Credit Cards
We accept USA and Canada bank credit (and debit) cards only. We pay an annual fee to provide you with an industry standard secure and insured SSL encrypted credit card checkout process.

Other Payment Options
In addtion to MasterCard, Visa, American Express and Discover, we accept the following forms of payment:
US government agency/school/municipality, etc. purchase orders - net 30 days. 
Telecheck (including a faxed copy of the check) *
  * To pay by check via telephone please call us. 
International customers:
Bank Wire Transfer + 15% for exchange fees.
Payment by check in advance, or  Checks must be drawn on US commercial banks

Shipping out of USA and Canada:  We ship worldwide.
Contact us via email or telephone for details. You are responsible for import fees, if there are any.  We commonly ship to freight forwarders who handle this for you.

USA/Canada Shipping Information
Canada:  You are responsible for import fees, if there are any.
Our checkout system only ships to USA and Canada. We ship worldwide, you must contact us by e-mail or telephone for shipping offshore, or south of the US border. During the checkout process, this shipping cost calculation will be presented to you after you enter your address information. 

Privacy Policy
We want to assure our customers that their information is safe and kept private.  No customer information is shared with any parties outside of the order and fulfillment process.  Your information will not be used for anything other than fulfilling your order along with direct communication from us, or the common carrier, to you.    Our eCommerce payment process implements industry standard encryption technology to keep your sensitive information safe.

Questions? Feedback? Please Contact Us.



Questions? Feedback? Please Contact Us.